Shipping Costs:

  • Karma Closet offers standard shipping for all orders shipped to the Continental United States, Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands. International orders ship for a slightly higher cost. Canada wide shipping is slightly lower cost. Please see below for further details regarding international / Canada shipments.
  • Shipping prices are determined by the weigh and size of the items you are purchasing
  • We offer free local pickup (weekends only) at 404 Old Weston Road, Toronto, Ontario. Please select this option only if you are able to pickup locally.
  • All items ship from Toronto, Canada

Order Processing Times:

  • Karma Closet makes every effort to ship out most orders within 1-business day after you place your order.  However, in some instances, processing times may exceed 1-business day.  In the unlikely event that your order is not expected to ship out within 3-business days after order placement, Karma Closet will contact you via e-mail to inform you of any shipment delays.
  • You will receive an e-mail with shipment tracking information once your order has been processed.

Delivery Times:

  • Orders are typically shipped out using standard / ground shipping methods.  Items ship from our Toronto, Ontario warehouse; depending on your proximity to our warehouse (among other factors) your package should arrive between 2 to 7 business days after shipment.  In most instances, packages will arrive between 2-3 business days after shipment. Exceptions apply for international & USA shipments. 
  • In certain instances, if you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Package Tracking:

  • As noted, you will receive an e-mail with shipment tracking information once your order has shipped. NOT ALL ORDERS WILL COME WITH A TRACKING NUMBER.
  • Please keep in mind that delivery carriers may not populate delivery status immediately upon issuance of package tracking numbers.  In other words, you may not be able to immediately view the status of the delivery of your package despite having already been provided with tracking number from Karma Closet.  Stay calm! 🙂 This does not mean that your order has not shipped nor does this mean that you have been provided with wrong tracking information.
  • Please allow at least 1-business day after receiving your tracking number for delivery status to populate in the delivery carrier’s tracking system.
  • In the unlikely event that your package tracking status indicates that your package has been delivered but you still have not received your package, please first contact your local post office (or applicable shipping carrier) to further assess the status of your shipment.

Expedited Shipping:

  • If you need your Karma Closet product to arrive sooner, please call Karma Closet at +1(416) 499-7977 and we will do our best to accommodate your needs.

Shipments to P.O. Boxes or Military APO/FPO:

  • We do not accept any shipments to P.O. Boxes or Military APO/FPO addresses at this time. Please note, standard restocking fee of $6.99 will be charged for orders canceled due to this policy.

International Shipping:

  • Customers must pay for all duties and taxes associated with any international order. Karma Closet is not responsible for shipments that get held up at customs or for international orders that fail to arrive as result of an incomplete or inaccurate international shipping address having been provided.  Karma Closet reserves its discretion to cancel international orders as circumstances may dictate in Karma Closet’s sole discretion. Should you have additional questions, feel free to contact Karma Closet before placing your international order by using our contact form (click “Contact” at the bottom of this page) or by calling us at +1(416) 499-7977.  
  • All prices on our site appear in Canadian Dollars and will be charged to your account in Canadian Dollars.

Return Shipping:

  • Please see our Return & Exchange policies regarding return shipping rates.